Payment and Refund Policy

Last updated: 06 November 2026

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all services offered by buzzclari through its website. These services include professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers bookings for one-off projects, ongoing service agreements, and any associated training or support packages. It does not extend to third-party platforms or external providers used in the delivery of feeds.

Prices, Currencies, Taxes and Additional Charges

All prices are quoted in British pounds sterling. Where services are supplied to customers outside the United Kingdom, value added tax may be applied at the prevailing UK rate or zero-rated depending on the destination and nature of the supply. Customers are responsible for any import duties, local taxes or bank charges that arise after payment. buzzclari will clearly state the total amount payable before any contract is formed, including any estimated additional costs such as equipment hire or travel for on-site camera work.

Accepted Payment Methods, Authorisation and Security

Payments may be made by bank transfer, major credit or debit cards, and approved business invoicing arrangements. Card payments are processed through secure third-party gateways that comply with current UK payment standards. Authorisation is sought at the time of booking and funds are reserved until the service is confirmed. buzzclari does not store full card details on its own systems. Customers should ensure their payment method remains valid for the duration of any multi-stage project.

Order Confirmation and Formation of Contract

A contract is formed only when buzzclari issues a written confirmation following receipt of a booking request and successful payment authorisation. Until that confirmation is sent, no binding agreement exists and either party may withdraw without liability. Confirmation will detail the scope of work, agreed dates, payment schedule and any specific technical requirements for live signal management or feed distribution.

Cancellation Rights and Applicable Periods

Customers contracting as consumers benefit from a 14-day cooling-off period under the Consumer Contracts Regulations where services have not yet begun. For professional media feed services that require advance scheduling of camera crews or signal paths, cancellation after confirmation may incur charges to cover committed resources. Business customers do not receive the statutory cooling-off period but may cancel subject to the notice periods set out in their individual service agreement.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available where services have not been delivered due to cancellation within permitted periods or where buzzclari is unable to fulfil the booking. Non-refundable items typically include deposits paid to secure specialist equipment or advance bookings of satellite time for live feeds. Promotional or discounted rates may carry stricter refund conditions that are explained at the time of booking.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must contact buzzclari in writing using the details on the Contacts page or by email to info@gravitymedia.com. The request should include the booking reference, date of the original payment, and a clear explanation of the reason for cancellation. Supporting documents such as proof of payment may be requested. Requests received outside business hours will be acknowledged on the next working day.

Inspection, Approval, Rejection and Notification

Upon receipt of a complete request, buzzclari will review the circumstances within ten working days. Customers will be notified by email of the decision, including any partial refund amount or reasons for refusal. Where additional information is needed, the review period may be extended and the customer informed accordingly. All decisions aim to be fair and consistent with UK consumer legislation.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned using the original payment method wherever possible. Bank transfers or card refunds are normally processed within fourteen days of approval, although the time for funds to appear in the customer's account depends on the issuing bank or card provider. buzzclari will provide a refund confirmation reference for tracking purposes.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Where digital content such as recorded feed archives or subscription access to monitoring dashboards is supplied, the right to cancel ends once download or access has begun with the customer's consent. Subscription services may be paused or cancelled with thirty days' notice, but no refund is given for periods already used. Promotional offers are subject to the specific terms stated at purchase and are generally non-refundable once redeemed.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment, buzzclari will attempt to contact the customer to arrange an alternative method. Duplicate charges will be investigated promptly and any excess amount refunded without further request. Chargebacks or disputes will be handled in accordance with card scheme rules, but customers are encouraged to contact buzzclari first to resolve issues. Suspected fraudulent activity may result in immediate suspension of services and reporting to relevant authorities.

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects a consumer's statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations or the Consumer Protection from Unfair Trading Regulations. These rights include the right to receive services with reasonable care and skill, within a reasonable time, and at the price quoted. Any attempt to limit these rights is void.

Contact Route, Policy Changes and Last-Updated Date

Questions about this policy or requests for refunds should be directed to info@gravitymedia.com or by using the contact form on the Contacts page. buzzclari reserves the right to update this policy to reflect changes in law or business practice. The current version will always be available on the website and the date of the most recent update appears at the top of the page. Continued use of the site after an update constitutes acceptance of the revised terms.